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Feedback handling
When you write to us about Goodman, your message is read by the editorial team, not by an automated system. Comments about the website itself — a broken page, an unclear explanation, a missing detail on a review — are treated as corrections to our own work. Where a point is valid, the relevant page is amended and the change is recorded internally. Complaints about the casino operator are a different matter: those are passed to the operator’s own support channels, and we follow up only to confirm that the matter has been acknowledged.
What to include
For an answer to be of any use, your message should name the specific page or review you are referring to, state what you expected to find there, and describe what you actually found instead. If the issue involves a bonus, a wagering condition or a withdrawal, give the exact wording of the relevant term as it appeared on the site at the time. Screenshots are not required, but a quoted line from the page is far more helpful than a general description. If you are reporting an error in our own text, indicate which sentence or figure you believe is wrong and, where possible, what the correct value should be.
Messages that concern your own account, your balance, a deposit or a cashout should include your player identification details and the dates involved. The editorial team cannot access your account or alter any transaction on your behalf; it can only relay the matter to the operator. Without those identifying details, the operator cannot locate your record, and the inquiry will stall.
Use of your information
Information written into the form is used solely to respond to your inquiry and to improve the accuracy of the website. It is not added to any marketing list, nor is it shared with third parties for promotional purposes. Where a message relates to a specific casino, the relevant details may be passed to that operator for the purpose of resolving the matter; this is limited to what is necessary to address your case. Personal data is retained only as long as necessary to complete the handling of your inquiry and is then deleted. You may request a copy of any personal information we hold about you, and you may ask for it to be corrected or erased, without undue delay.
Anonymous feedback about the website itself — suggestions for new topics, requests for deeper coverage of a particular bonus or game — is used to plan future editorial work. Such messages are not attributed to you in any published form unless you explicitly ask for that attribution.
Limits of our role
We review casinos; we do not operate them. We cannot reverse a declined withdrawal, reinstate a closed account, or waive a wagering requirement. Where a dispute arises between you and Goodman, our response will set out the relevant terms as published and direct you to the operator’s own complaint and self-exclusion procedures. Material written into the form is treated as confidential between you and the editorial team, and it is not published. If you are under the legal gambling age in your jurisdiction, do not use this form.